Techical Services and Support

We provide back-end IT infrastructure and IT service support to Enterprise markets, Small ISPs, Datacenters, and Financial Institutes.

Value Proposition: At EL-DOCS, we have in depth domain expertise across: Telco infrastructure and Telco solutions management; processes transitions & continuous improvement; Enterprise market based Telco services with high focus on quality of service and cutting edge technological telecom products. We have been involved in both Transactional and Value Added Services and have a healthy mix of traditional infrastructure management of TDM voice, SDH tx and DSLAMs and high end IP/MPLS, DWDM, Ethernet & IP voice infrastructure. We work with best talent that consists of top class people from all the Telco giants of India, who are constantly trained in new technologies.

Robust Solutions ensuring Service Assurance across Domains

Resource Trouble Management

Resource Performance Management

Service Problem Management

Service Quality Management

Customer Problem Handling
Enable Resource Provisioning

Order Handling

Service Configuration & Activation

Resource Provisioning


Reporting