FREQUENTLY ASKED QUESTIONS
Q. What types of services do you offer?
A. We offer both infrastructure as well as varied BPO services like Transcription
(Medical, Legal, & Business), Data Processing, Web based services (Billing
& Coding), Records Management, just to name a few.
Q. Why should we outsource?
A. Worldwide the companies have realized the importance of outsourcing thus
being able to focus on their key competence areas. As a outsourcing partner,
we offer 24x7x365 services, considerable cost reduction, and virtual extension
of your team.
Q.
You don’t do exactly what we do today. Will you be able to handle
this for us?
A. We take pride in having successfully implemented in the past not only
new but varied processes. For implementing any new process, we’ve
a set protocol which involves one of the senior team members spending time
on-site (if needed) to understand your requirement and work process. Based
on which a pilot is designed and implemented through a dedicated team. The
pilot’s learnings are constantly ploughed back till it is perfected
and a “Client Manual” devised. These tools are actively used
to train the team and scale up the project gradually.
Q.
Who are the people that would handle our work?
A. Young, energetic & dedicated graduates, keen to work with a team
spirit and constantly learn while they work. We have incentive based salary
which comes out to be higher than the Industry Standards creating a High
Retention Culture resulting in an experienced workforce to work on your
account.
Q.
What do I need to provide during the setup process?
A. To begin a pilot project with you we would need the same tools you use
internally (training and reference materials, works aids, etc.) to equip
your new employees in the tasks we will be performing for you. Beginning
with your own productivity benchmarks, we will establish objectives for
a successful test. Working samples of your input and output documents are
used to design optimized workflows. We will need to define how our systems
communicate information with each other.
Initial train-the-trainer training usually conducted by our visit to your
site. Subsequent up-training can be conducted remotely via net followed
sometime later by having your trainers visit our facilities for fine tuning,
if the need be. The startup time frame depends on the sophistication of
the project. Typically, from concept agreement to pilot evaluation, a new
project can be implemented in 4 to 12 weeks' time. Ramp up of your project
can be paced according to your business needs.
Q. If I have a problem, will there be someone available for me 24
hours a day?
A. Yes, EL-DOCS provides support for you 24x7x365.
Q.
What is the turnaround time?
A. We provide 2 hours to 24 hours of turnaround time.
Q.
What measures are implemented to ensure highest quality?
A. We have one of the most comprehensive quality control programs. All the
work goes through three successive levels of strict quality checks prior
to its return to the customer. EL-DOCS has developed what we call our "Committed
to Quality Program." We constantly monitor the processes and procedures
to provide the highest level of quality work.
Q.
How secure is your system?
The most secure in the business. We use nothing but the best systems available.
As your partner in the chain of trust handling confidential information,
we have in place specific technical and physical security features for data
systems, identification of authorized users, control of access, and data
integrity.
Q.
Can I access my work remotely?
A. Our services can be easily accessed and viewed remotely from any part
of the globe.
Q.
Do you subcontract your services?
A. No, we do not subcontract any of the work. All the work is done in our
state-of-the-art facilities in Noida and Delhi (India). All of our Transcriptionists,
Executives, Editors, Quality Control/Assurance personnel and Software/Hardware
personnel are on company's payroll.
Q.
What is your company's policy for handling customer complaints?
A. EL-DOCS takes customer service very seriously. If an issue arises, we
can be reached through our customer support phone number or via an email.
Once we are informed of the problem, we take the pragmatic steps to quickly
reach a solution and resolve the issue ASAP.
Q.
Why should I choose EL-DOCS?
------ • Personal & Customized Service
------ • Security & Confidentiality
------ • Dependability & Reliability
------ • Competitive Prices & Quality
Assurance
------ • Equipped with cutting-edge technology.
------ • Own state-of-the-art Infrastructure.
If you have further questions, please give us a call or send us an email.
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