FREQUENTLY ASKED QUESTIONS

Q. If I have a problem, will there be someone available for me 24 hours a day?
A. Yes, EL-DOCS provides support for you 24x7x365.

Q. What is the turnaround time?
A. We provide 2 hours to 24 hours of turnaround time.

Q. How much does it cost?
A. Less than you think! Very competitive in comparison to other Medical transcription companies. EL-DOCS' rates are based on the industry-standard line/character count/minutes of dictation. We also offer discounts for large volume work.

Q. What measures are implemented to ensure highest quality?
A. We have one of the most comprehensive quality control programs. All the work goes through three successive levels of strict quality checks prior to its return to the customer. EL-DOCS has developed what we call our "Committed to Quality Program." We constantly monitor the processes and procedures to provide the highest level of quality work.

Q. How secure is your system?
A. The most secure in the business. We use nothing but the best systems available. As your partner in the chain of trust handling confidential information, we have in place specific technical and physical security features for data systems, identification of authorized users, control of access, and data integrity.

Q. Can our physicians dictate 24 hours a day, 7 days a week?
A. Yes, our systems are always up and running 24/7 with guaranteed 99.999% up-time. We are HL7 compliant and work on various online ASP platforms such as VIANETA, DICTAPHONE, DICTAIDE, etc.

Q. Can I access my work remotely?
Our services can be easily accessed and viewed remotely from any part of the globe

Q. Are your transcriptionists experienced professionals?
A. Our transcriptionists have on the average 5 years experience. We enjoy an excellent reputation in our trade, and are therefore able to attract the best in the business.

Q. Do you subcontract your services?
A. No, we do not subcontract any of the work. All the work is done in our state-of-the-art facilities in Noida and Delhi (India). All of our Transcriptionists, Editors, Quality Control/Assurance personnel and Software/Hardware personnel are on company's payroll.

Q. What is your company's policy for handling customer complaints?
A. EL-DOCS takes customer service very seriously. If an issue arises, we can be reached through our customer support phone number or via an email. Once we are informed of the problem, we take the pragmatic steps to quickly reach a solution and resolve the issue ASAP.

Q. Why should I choose EL-DOCS to provide transcription services?
------ • Personal & Customized Service
------ • Security & Confidentiality
------ • Dependability & Reliability
------ • Competitive Prices & Quality Assurance
------ • Equipped with cutting-edge technology.
------ • Own state-of-the-art Infrastructure.

Q. Do you offer a free trial without any obligations?
A. Yes, We offer no-risk, no-obligation FREE TRIAL to new clients.

If you have further questions, please give us a call or send us an email.